Warranty and returns
Warranty:
We trust our products completely, so all our products are fully warranted against defects in materials and workmanship for 3 months from purchase. We are committed to complying with all our obligations under consumer laws. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. Or, we will repair it free of charge if that is possible and practical. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion. In the event we have made an error, we will cover all shipping costs.
Our warranty covers:
- defective snaps;
- defective stitching;
- defective PUL;
- defective zippers; and
- flaws in fabric (but not print placement).
Our warranty does not cover:
- normal wear and tear;
- change of mind;
- the natural breakdown beyond the reasonable life of the materials and components (e.g. fading, pilling and shrinkage in certain fabrics) – natural fibres will shrink after washing;
- modifications or alterations (e.g. cutting, stitching and removing parts including the care label);
- damage caused by improper use (e.g. forceful use of snaps);
- improper care and maintenance (i.e. not following our care instructions, exposing to high heat or chemicals causing delamination);
- personalised nappies, i.e change of mind or damage due to exposing to high heat i.e tumble drier
- snags; or
- improper storage;
- incorrect use and fitting of the products, leaking; not fitting
- where the purchase was not made directly from Be Bliss Baby or a verified retailer or stockist of our brand (i.e the product was purchased on the second-hand market.)
Returns policy terms and conditions:
Please email us at hello@beblissbaby.com to discuss potential problem solving and always prior to returning any items.
Be Bliss Baby offers returns on all products, in accordance with the following conditions;
- The item must be returned, unwashed and not used. Must be in as-new condition
- Items must be returned within 30 days of receiving your order
- Shipping will not be refunded
- The customer is responsible for return shipping expenses
- Gift cards, sale or clearance items are not eligible for returns